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Discover Reason Code RM Quality Discrepancy

Dispute​

Discover

Card Issuer Name

RM

Reason Code

Service Dispute

Category

Claim

The cardholder claims the service or goods purchased weren’t as described or were defective.

Cause

  • The customer received damaged goods.
  • The merchandise doesn’t match the description provided. 
  • The customer questions the product’s quality.
  • The cardholder fraudulently claims the merchandise arrived damaged.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Ensure the correct merchandise is shipped.
  • Properly package products during shipping to avoid damage.
  • Avoid selling counterfeit products.
  • Accept returns and issue refunds promptly.
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