Reason Code 10.1: EMV Liability Shift Counterfeit Fraud

The customer claims a counterfeit chip card was used, and they were not part of the transaction.

The cardholder claims the transaction was completed with a counterfeit chip card, and they were not part of the transaction.

• Ensure your terminals are EMV compliant.
• Use the correct CVM (Cardholder Verification Method). It could be a PIN or signature.
• Get proper authorization and manual or electronic imprint for each card present transaction.
• Train your staff to process and handle card-present transactions properly.