Reason Code 13.2: Canceled Recurring Transaction

The cardholder claims the merchant processed a canceled recurring transaction or after the cardholder closed their account.

• The cardholder withdrew their permission to charge their account.
• The cardholder canceled a subscription plan payment.
• The issuing bank or cardholder canceled the card account.
• The merchant got a notice of the cardholder’s account closure before processing the transaction.

• Train the sales team on the correct procedure for handling recurring transactions.
• Take action on cardholder requests to terminate recurring transactions in good time.
• Send notifications to customers updating them on the cancellation of their subscription and any amount that they owe.