Reason Code 13.6: Credit Not Processed

The cardholder claims they received a voided transaction or credit receipt that wasn’t processed.

The merchant:

• Didn’t credit the cardholder.
• Credited the cardholder but didn’t deposit it with their acquirer in time, so it was left out on the next statement.
• Processed a transaction receipt that should’ve been canceled or voided.

• Process reversals and credits promptly.
• Inform the cardholder when you issue the credit.
• Be careful not to process canceled or voided transactions.