Go beyond win rates to uncover the true value of your chargeback efforts.
Calculate your Net Dollar Recovery
Net Dollar Recovery (NDR) provides a more accurate and actionable view of chargeback performance by focusing on actual dollars recovered, not just dispute outcomes (win rates). Doing this takes into account what chargebacks are actually costing you—in labor, fees and fines—and drives holistic decisions that ensure you’re making the right choices and measuring the right things. This guide equips merchants with the knowledge and tools to calculate, interpret, and improve their NDR.
Here’s what’s inside:
- An easy-to-use calculator for determining your Net Dollar Recovery
- A clear breakdown of the NDR formula and methodology
- Why win rate alone is a misleading metric
- Real-world examples of how NDR shifts business decisions
