Ecommerce

Automated chargeback management for e-commerce and retail

Fight chargebacks from first-party fraud, delivery disputes, payment confusion, and more—with Justt’s automated chargeback management with proven retail chargeback success.

Turn ecommerce transaction disputes into recovered revenue

More online shopping means more first-party fraud. Forgotten purchases, buyer’s remorse, and delivery confusion fuel illegitimate chargebacks. With Justt, you can recover revenue using retail-specific evidence that proves legitimate transactions and customer receipt of goods.

How Justt wins ecommerce disputes 

Surface your strongest data automatically

Justt pulls delivery confirmations, transaction records, and customer data from merchants, PSPs, logistics providers, and third-party sources, automatically.

Mass-customize each and every evidence document with AI

Use ROI predictions to automate smart chargeback decisions

Use ROI predictions to automate smart chargeback decisions

Justt’s dispute optimization maximizes net dollar recovery with AI-based recommendations.

Continuously improve win rates

Justt A/B tests arguments across SaaS merchants and automatically applies optimizations.

Simple data enrichment for exceptional win rates

Justt leverages transaction and fulfillment data to combat retail chargebacks

Delivery confirmations

Tracking information

Return/refund requests

Payment method details

Customer purchase history

Customer communications

Delivery confirmations

Tracking information

Return/refund requests

Payment method details

Customer purchase history

Customer communications

Success stories & insights

FAQ
How does Justt mitigate chargebacks?

Justt is an AI-native solution that automates every aspect of chargeback management – from collecting evidence to A/B testing submissions. Learn more about Justt

Most other solutions are either manual or semi-automated, and would focus on streamlining certain aspects of chargeback mitigation (e.g., by providing templates per reason code). Justt is built as hands-free automation where 99% of the work is handled without human intervention, using AI to continuously learn from previous results and maintain higher win rates than a traditional chargeback team could achieve.

Justt works with several of the world’s largest retailers, either directly or through our partner network. Our customers include Honeybook Simply, and many others.

Justt supports over 40 of the top PSPs out of the box, and can easily be adjusted to cover new ones. Native support includes the most popular retail PSPs such as Shopify. Stripe, Adyen, Paypal, AmEx, and many others.

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