Justt is delighted to announce the launch of its new multilingual capabilities for chargeback management. Beginning with Spanish and Portuguese - and with other languages coming soon - this feature fully automates the translation of compelling evidence documents into local languages, eliminating a critical barrier for merchants operating in international markets.
Local issuing banks typically require disputes to be filed in their native language, creating significant limitations for merchants fighting cross-border chargebacks. This requirement has previously forced merchants to either maintain multilingual dispute teams or forfeit winnable cases due to language constraints. Even for merchants with translation capabilities, the time and resources required to translate dispute documentation can significantly slow response times and reduce win rates.
Justt's AI-powered translation feature solves these challenges by automatically generating comprehensive evidence documents in the issuer's preferred language. Combined with dynamic arguments, which allow Justt to tailor each response based on specific dispute details, issuer preferences, and card scheme rules, Justt ensures that every aspect of the dispute is optimized for local requirements while maintaining the precision and effectiveness that lend Justt's solution industry-leading win rates.
For merchants already operating across - or soon to expand into - multiple markets, this development removes one of the most significant barriers to effective chargeback mitigation. Rather than managing separate processes for different language requirements, merchants can now rely on a single, automated solution that handles translation alongside Justt's comprehensive dispute management capabilities. Justt’s sophisticated AI engine allows this approach to go far beyond simple document translation, accounting for even the specific terminology and formatting preferences of different markets and issuers.
The initial release supports Spanish and Portuguese, providing immediate value for merchants operating in Latin American and European markets. Several additional languages are planned for the near future, as Justt continues to expand its support for international merchants.
This launch represents another step in Justt's mission to make smart chargeback management accessible to merchants worldwide by combining advanced, data-informed AI with a sophisticated understanding of industry- and geo-specific requirements. Having removed these language barriers from the dispute process, Justt enables merchants to maintain powerful chargeback defenses across international markets - all without lifting a finger.
Interested in learning more about Justt's multilingual chargeback management? Schedule a demo today.
