Expert Insights for Merchants

Welcome to the Expert's Blog. Learn all about the intricacies of payment disputes to master the art of fighting chargebacks.
Technology

Chargeback Protection Services – 
What You Should Know

Chargebacks represent a serious threat to any business that accepts credit or debit card payments as they can lead to significant financial losses and tarnished...
May 11, 2022
General

What is a TC40 or SAFE report?

TC40 and SAFE reports are data generated by credit card issuers regarding cases where the cardholder claimed that they did not authorize the charges. These reports are sent to a merchant’s acquirer, other issuing banks, and the relevant credit card network. In the case of the TC40, the reports are sent to Visa. SAFE is the name of reports that are sent to MasterCard.

by Ronen Shnidman
July 25, 2021
General

What is a Chargeback Ratio?

Your chargeback ratio is all-important when dealing with your payment service provider and the credit card networks. To stay in their good graces, you will need to monitor your chargeback ratio to make sure it never rises above certain thresholds. Which begs the questions: How is your chargeback ratio calculated? The answer depends on the credit card network.

by Ronen Shnidman
July 15, 2021
General

Using Pre-auths to Reduce Chargebacks

An authorization hold, also known as a pre-authorization or a pre-auth, is when money on a customer’s credit or debit card account is held frozen until the merchant settles the transaction or the hold is cancelled or expires...

by Ronen Shnidman
July 7, 2021
General

Relying on Early Alerts for Chargeback Defense

You have a chargeback problem. Your chargeback ratio is too high, and the amount of money you are losing from handling payment reversals is significant. What are you going to do? Call ghostbusters? No, but seriously, you should consider the early warning services operated by the two largest card networks, Visa-owned Verifi and the MasterCard-controlled Ethoca...

by Ronen Shnidman
June 30, 2021
General

Seeking Arbitration in the World of Chargebacks

Chargebacks are a voluntary process employed by the credit card networks to ensure consumer trust in their product. Payment reversals are enforced based on contractual arrangements between issuing and acquiring banks and the relevant credit card network

by Ronen Shnidman
June 24, 2021
General

Choosing a Fraud Detection Software

The world of fraud is a jungle out there. Not only is there a wide variety of fraud and fraudsters to combat but there is a whole menagerie of anti-fraud solutions to help you do just that. Sometimes it can be hard telling the difference between them...

by Ronen Shnidman
June 22, 2021
General

What to Do When You're Dropped by Your Payment Processor?

Nothing is scarier in business than losing your ability to process credit card payments overnight. What do you do when your payment service provider (PSP) says no soup for you...

by Ronen Shnidman
June 10, 2021
General

Common Types of PayPal Chargeback Scams

PayPal is a global payment processor that offers its services in more than 200 countries. As a widely used platform, it has strict policies and security...

by Ronen Shnidman
June 9, 2021
General

How American Express and Discover Chargebacks Differ?

When people think of a credit card most will immediately think of Visa or Mastercard, the two most popular card networks. However, American Express and Discover have their own sizable user base with 20 percent and 4 percent of U.S.

by Ronen Shnidman
May 9, 2021
General

How to Prevent Chargebacks with AVS?

AVS checks to see if the submitted order’s billing address matches the cardholder’s address on file with the issuer. The AVS check is usually done as part of the merchant’s request for authorization on the card. Only the first four to five digits of the address and the postal code

by Ronen Shnidman
May 4, 2021
General

Issuers vs. Acquirers: What’s the Difference?

Credit card payments are the name of the game and there are four key players: the cardholder, the issuer, the merchant and the acquirers...

by Ronen Shnidman
April 30, 2021
General

3DS2: What Is It?

With widespread implementation of 3DS 2.0 in Europe fostered by regulation, many merchants around the globe are wondering what this technology can do for them.

by Adi Gazit Blecher
December 8, 2024
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