Mastercard Reason Code 4834 Point-of-Interaction Currency Conversion

Dispute

Mastercard

Card Issuer Name

4834

Reason Code

Interaction Error

Claim

This reason code is transitioning from the legacy code 4846. The cardholder claims they weren’t presented with the option to choose a preferred currency or that the merchant implemented the currency conversion wrong.

Cause

The transaction currency is different from what the merchant sends to Mastercard.
The cardholder didn’t know or agree to a dynamic currency conversion.

Response

Cardholders and issuers have 90 days to file a dispute related to the claim against the merchant.

Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

Always inform the cardholder of applicable fees and the dynamic currency conversion.
Present the cardholder with the opportunity to transact in their local currency.
Train your staff on the correct procedures for handling transactions in different currencies.