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Mastercard Reason Code 4853 No-Show Hotel Charge

Dispute​

Mastercard

Card Issuer Name

4853

Reason Code

Cardholder Dispute

Category

Claim

The cardholder claims they were billed a no-show fee despite canceling the reservation within specified timelines or using the facilities. Alternatively, the no-show billed was higher than the rate quoted initially.

Cause

  • The merchant didn’t inform the cardholder of the no-show fee before the reservation.
  • The merchant charged a no-show fee, even after the cancellation was made within the set timelines.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

  • Explain the no-show or cancellation costs and terms and conditions before completing the reservation.
  • Respond to all cancel requests in good time and always confirm with the cardholder.
  • Train the staff on how to best handle reservation changes and cancellations.
Justt

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Justt

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