Reason Code 4849Global Merchant Audit Program (GMAP)

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Dispute

Card Issuer

Mastercard

Reason Code

4849

Category

Fraud

Claim

The merchant is listed on the Global Merchant Audit Program. To file under this reason code, the fraudulent transaction should have occurred in the period listed in the Global Security Bulletin.

Cause

The merchant is suspected of fraud and placed under stricter scrutiny.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.

Merchants have 45 days to respond to the claim in dispute.

Steps to Prevention

Stick to Mastercard rules.

Notes

Disputes filed by the cardholder or issuer can submitted within 120 calendar days after the publication of the Global Security Bulletin that first published the merchant’s location or 120 calendar days of the Central Site Business Date of the transaction.

Mastercard Merchant Official Documentation
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