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American Express Reason Code P03 Credit Processed as Charge

Dispute​

American Express

Card Issuer Name

P03

Reason Code

Processing Error

Category

Claim

The merchant debited the cardholder’s account instead of crediting it.

Cause

The merchant

  • Debited the cardholder’s account instead of crediting it.
  • Credited the cardholder’s account instead of issuing a reversal.

Response

Cardholders and issuers have no limit to the number of days they have to to file a dispute related to the claim against the merchant.
Merchants have 20 days to respond to the claim in dispute.

Steps to Prevention

  • Always double-check the type of transactions, amount, and calculations. 
  • Train your staff on proper procedures for processing debits, credits, and reversals.

Written by

Justt

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