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Discover Reason Code RG Non-Receipt of Goods or Services

Dispute​

Discover

Card Issuer Name

RG

Reason Code

Service Dispute

Category

Claim

The cardholder claims they didn’t receive the service, merchandise or money as promised.

Cause

  • The delivery was delayed.
  • The merchant ships the merchandise on time or makes the merchandise available for pick up in good time but forgets to inform the customer.
  • Friendly fraud. The cardholder received the merchandise or service but claims they didn’t receive it.
  • The merchant charged the cardholder before shipping or delivery.

Response

Cardholders and issuers have 120 days to file a dispute related to the claim against the merchant.
Merchants have 30 days to respond to the claim in dispute.

Steps to Prevention

  • Stick to the delivery dates.
  • Accurately describe the services you offer.
  • Avoid charging the cardholder before the product is shipped.
  • Inform the customer when the merchandise is out of stock or will be delivered late.
Justt

Written by

Justt

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